FAQ

Where is the clinic?

Alex's clinic is based in Sydney Australia. She works exclusively online, running consultations via Zoom, Skype or FaceTime.

Are online or phone consultations available?

Zoom and phone consultations are available to Australian & overseas clients.

How do I pay for the session?

Payment is only required at the end of the session and are GST free. An invoice will be generated and emailed to you from Xero. Nominated credit cards will be debited in the case of non-payment.

What is the cancellation policy?

Cancellations are accepted with 48 hours notice. This allows Alex to schedule another patient in from the waiting list. Less than 48 hours notice will incur a charge of 50% of the consultation fee.

Are private health rebates available?

As a Naturopathic Nutritionist I am a registered provider with a number of private health funds, which means you may be able to claim a rebate (depending on your level of cover). They include: AHM, ARGH (Covers HBF, see-u by HBF, Health Partners, Latrobe Health Services, Mildura Health Fund, Westfund Health, QLD Country Health, Phoenix Health, St Luke's Health), Australian Unity, GU Health, Medibank, NIB and Qantas Health Insurance.

Where do I send the questionnaire and previous medical results?

Please send all questionnaires and medical documents from the last 6-12 months to info@alexandramidleton.com.au 1-2 days prior to the session.

How do I reorder my supplements?

Most supplement regimes require review every 1-3 months. If there is no repeat on any Vital.ly or FX Med NZ supplement you have run out of, please email Alex to enquire at alex@alexandramiddleton.com.au and she will endeavour to reply to you as soon as she can.

What is the process with the GP referral form?

In the initial appointment Alex will write for you a GP referral letter to request specific assessments (blood/urine/scans/etc) that may help eliminate any potential cause of your current health issue. Please take this letter with you to the GP appointment (along with any Douglass Hanly non-rebatable order form Alex also writes for you) on the day. Please ask the GP to make sure Alex is copied in to the results as she is registered with most NSW laboratories. If the doctor refuses to order any of the assessments (this is rare) please email Alex to let her know so she can organise them privately.

What do I do if I have a question to ask Alex?

If you have any questions about your assessments and treatment plan, please email Alex at alex@alexandramiddleton.com.au and she will endeavour to reply to you as soon as she can. In regard to the time taken to complete tasks outside of appointments, any paperwork required will incur a fee and will be charged as per the hourly rate. This includes: email consultations, treatment plan modifications, letters, report analysis, etc. Alex will inform you as required to ensure your approval is sought prior to beginning the work.

FAQ